At Earth n Essence, trust is cultivated with the same care as every harvest. We are committed to offering not only exceptional products, but also an experience defined by integrity, transparency, and enduring relationships.
Privacy Policy
Your Privacy, Our Commitment
At PureTerra Nutrition Private Limited ("Earth n Essence", "we", "our", or "us"), we believe that trust extends beyond the products we offer—it encompasses every interaction you have with our brand, including the way we safeguard your personal information.
We recognize that privacy is a privilege and discretion is an expectation. Whether you are exploring our collections, placing an order, or engaging with our team, we are committed to protecting your personal information with the highest standards of confidentiality, integrity, and security.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our products, or interact with Earth n Essence through any of our digital platforms.
By accessing our website or sharing your information with us, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your information as described herein.
Information We Collect
To provide you with an exceptional and seamless experience, we may collect information including:
- Name and contact details
- Delivery and billing address
- Email address and mobile number
- Order history and purchase preferences
- Communication preferences
- Information voluntarily shared through enquiry forms or customer support
- Technical information such as device type, browser, IP address and website usage analytics
For payment security, all payment card information is processed exclusively by our authorised payment partners. Earth n Essence does not store your debit card, credit card, or banking credentials.
How We Use Your Information
Your information enables us to provide the refined experience you expect from our brand.
We use your information to:
- Process and fulfil your orders
- Deliver products safely and efficiently
- Provide personalised customer support
- Keep you informed about your orders
- Recommend products and seasonal collections based on your preferences
- Improve our website, services, and customer experience
- Comply with applicable legal and regulatory obligations
We will never sell, trade, or commercially exploit your personal information.
Confidentiality
Discretion is fundamental to our relationship with our customers.
Your information is shared only with carefully selected service partners—including payment processors, logistics providers, technology partners, and regulatory authorities where legally required—and solely for the purpose of delivering our services.
All such partners are bound by strict confidentiality and data protection obligations.
Cookies
Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, improve website performance, and better understand how visitors interact with our platform.
You may disable cookies through your browser settings at any time without affecting your ability to browse most areas of our website.
Data Security
We employ commercially reasonable administrative, technical, and organisational safeguards to protect your information against unauthorised access, misuse, alteration, or disclosure.
While no digital platform can guarantee absolute security, protecting your information remains one of our highest priorities.
Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Update your communication preferences
- Request deletion of your personal information where legally permissible
- Withdraw consent for marketing communications at any time
We will respond to such requests within a reasonable timeframe and in accordance with applicable laws.
Changes to this Policy
As our services evolve, this Privacy Policy may be updated periodically. The latest version will always be available on our website, together with the effective date.
Contact Us
For any questions regarding this Privacy Policy or your personal information, please contact us:
PureTerra Nutrition Private Limited
Email: founder@earthnessence.com